I work with healthcare organizations at an inflection point — scaling a care model, building operational infrastructure for the first time, navigating rapid growth, or stabilizing after a period of firefighting. Experience includes early-stage health tech, large established health systems, and public and private payers.
How I Work With You
Fractional COO
Embedded operational leadership without the full-time overhead
Engagement
3-month minimum
Scope and investment scale with your needs
Best when
You're growing and need someone embedded in the work — not just advising from the outside. The team is relying on heroics to keep things running and you're ready to build something more durable.
What you get
- Performance management systems — KPIs, dashboards, operating reviews, leadership team operating rhythms
- Cross-functional workflow optimization and process design
- Workforce development — care teams, CHWs, team lead coaching
- Clinical-product alignment and operational bridge-building
Focused Operations Project
One problem, scoped cleanly, solved completely
Engagement
Scoped after discovery
Fixed fee
Best when
You know exactly what needs fixing — or you need a specific system built. You want a defined deliverable with a clear start, end, and handoff to your team.
Example projects
- Performance dashboard and KPI system — built and handed off
- Product-operations bridge — translating clinical reality into product requirements
- Capacity modeling and real-time visibility system
- Process design and implementation, including staff training and handoff
Strategic Advisory Retainer
A senior ops brain in your corner — no implementation required
Engagement
Flexible commitment
Async-first · limited live calls
Best when
You have capable operators running day-to-day, but you need a trusted thinking partner for strategic decisions, sensitive questions, and the occasional "am I thinking about this right?"
What you get
- Regular strategic check-ins (cadence agreed at start)
- Async support — written feedback, document review
- Sounding board for leadership decisions and organizational questions
- Healthcare-specific expertise on demand — care models, workforce, how clinic ops, health systems, payers work
Let's talk about where you are.
A 30-minute discovery call is the best place to start — I'll ask about your current situation and you can ask me anything. No pitch, no pressure.